Find Your Australia Skilled Occupation List

ICT Customer Support Officer - 313112

Description

ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

Skill Level

2

Alternative Titles

  • ICT Help Desk Officer
  • ICT Help Desk Technician
  • Systems Support Officer

Specialisations

  • Network Support Technician
  • Operator Command Support Systems (Army)
Skills Assessment Requirements

Unless you are exempt in very limited circumstances, you are required to have a positive Skills Assessment to apply for the visas listed above.

Skills Assessment authority for ICT Customer Support Officer is Trades Recognition Australia (TRA). To have a positive skills assessment, you must meet the following criteria:

  • Must have successfully completed an AQF Qualification either a Certificate IV in Information Technology or formal training that is comparable
  • Must possess skills that are current to Australian industry standards demonstrated by 12 months full time employment or equivalent part-time in the occupation in the previous three years
  • If you have obtained a qualification internationally or an Australian qualification that was not through the Australian Recognition of Learning process, you are required to demonstrate 3 years full time or equivalent post-qualification experience
  • If you have obtained an Australian qualification issued through the Australian Recognition of Learning process, you are required to demonstrate 3 years full-time or equivalent post-qualification experience OR 6 years full-time or equivalent experience which can be either pre- or post-qualification
Group Title 3131 ICT Support Technicians
Group Description

Provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Tasks

  • Determining software and hardware requirements to provide solutions to problems
  • Responding to inquiries about software and hardware problems
  • Adapting existing programs to meet users’ requirements
  • Installing and downloading appropriate software
  • Ensuring efficient use of applications and equipment
  • Implementing computer networks
  • Designing and maintaining websites
  • Repairing and replacing peripheral equipment such as terminals, printers and modems
  • May work in a call centre

Skill Level

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with the following qualifications:

  • Australia (ANZSCO Skill Level 2)
    • AQF Associate Degree;
    • AQF Advanced Diploma; or
    • AQF Diploma
  • New Zealand (ANZSCO Skill Level 2)
    • NZQF Diploma

Please note at least three years of relevant experience may be a substitute for the formal qualifications listed above. In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Occupations in this Group

  • 313111 Hardware Technician
  • 313112 ICT Customer Support Officer
  • 313113 Web Administrator
  • 313199 ICT Support Technicians nec

How to calculate your points (skilled visas)

To apply for a skilled visa, you must determine your points score. The minimum required to be eligible is 65 points. However, depending on your occupation, the demand, and the state you are applying to, you may need a higher score to receive an invitation.

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