Organises and controls the operations of a hotel or motel to provide guest accommodation, meals and other services. Registration or licensing may be required.

Skill Level

2

Alternative Titles

• Hotelier
• Publican

Specialisations

• Duty Manager (Hotel)
• Resort Manager

Unless you are exempt in very limited circumstances, you are required to have a positive Skills Assessment to apply for the visas listed below.

Skills Assessment authority for Hotel or Motel Manager is Vocational Education and Training Assess (VETASSESS). To have a positive skills assessment, you must meet the following criteria:

• Three pathways for skills assessment by VETASSESS
  • Pathway A – Qualification(s) assessed at least AQF Diploma level with a highly relevant field of study and at least one year of postqualification highly relevant employment at an appropriate skill level in the last five years;
  • Pathway B – Qualification(s) assessed at least AQF Diploma level with an additional qualification at least AQF Certificate IV in a highly relevant field of study and at least one year of post-qualification highly relevant employment at an appropriate skill level in the last five years;
  • Pathway C – Qualification(s) assessed at least AQF Diploma level without a highly relevant field of study and at least two years of post-qualification highly relevant employment at an appropriate skill level in the last five years;
• Note: For pre-qualification employment (if all of your employment is before your qualification assessed at the AQF bachelor degree level), five years of highly relevant employment in addition to at least one year of highly relevant employment at an appropriate skill level in the last five years.

organise and control the operations of hotels and motels to provide guest accommodation, meals and other services.

Tasks

• directing and overseeing reservation, reception, room service and housekeeping activities
• supervising security arrangements, and garden and property maintenance
• planning and supervising bar, restaurant, function and conference activities
• observing liquor, gaming, and other laws and regulations
• assessing and reviewing customer satisfaction
• overseeing accounting and purchasing activities
• ensuring compliance with occupational health and safety regulations
• may provide guests with local tourism information, and arrange tours and transportation

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:
NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Registration or licensing may be required.

Occupations in this Group

• 141311 Hotel or Motel Manager