Responsibilities

• Provide high level administrative support to the Education Consultants.
• Organise and follow up offer letters, confirmation of enrolments (CoEs) and other relevant supporting documents from the Representative Education Providers as directed.
• Complete quality application paperwork and screen documents received from international students for document quality, authenticity and genuineness.
• Provide administrative support to both Education Agent Partners and Representative Education Providers on behalf of the Counselling team.
• Process admission applications including GTE assessment before sending for issuance of Letters of Offer.
• Maintain Inquiry notes, file notes, admission entry, offer letters, COE's, Task list, follow ups in the company's Customer Relationship Management (CRM) system at all times.
• Punctuality/Time Management - (Attendance, Response to the client within TAT (Turnaround time), Entering data into CRM timely/correctly, Sending timely Reports etc.).
• Respond to queries from students regarding admissions process, course structures, entry requirements, student application status and any other admissions related queries.
• Liaise with external stakeholders such as partnered education agencies, and OSHC providers.
• Assist in notifying students appropriately in relation to course orientation.

Skills and Experience

• Minimum 3 years’ experience in the Overseas Education sector
• Experience in successfully handling a team of counsellors
• Good and extensive knowledge of the international education sector in Australia
• Motivation to lead and drive a team of education counsellors to meet sales targets
• Strong leadership skills and a proactive work approach
• Energetic and creative with a ‘can-do’ attitude towards achieveing organisational goals
• Ability to clearly communicate, plan and execute ideas effectively
• Strong interpersonal skills in relation to the team as well as other internal and external stakeholders

Responsibilities

• Provide directions, guidance, instruction to a team of Education consultants and junior consultants in line with the recommendations/process set by the Operations Manager
• Assist Operations Managers in managing the flow of day - day operations
• Provide Induction training and CRM training for every new staff joining the team under consulting or admin role.
• Communicate clear instructions related to admissions or visa procedures, Education Partner courses and Education representative updates
• Counsel international students to facilitate admission into Australian Universities, RTO's and Colleges, including course change (on-shore)/off-shore
• Coordinate with junior consultant, team leaders, operations Managers to execute the processes and sales pipelines seamlessly
• Maintain Inquiry notes, file notes, admission entry, offer letters, COE's, Task list, follow ups in the Customer Relationship Management (CRM) system regularly
• Respond to the client within the TAT (Turnaround time) and enter data into CRM in a timely manner
• Meet monthly targets and maintain the conversion ratio
• Maintain good customer service, appraisal and feedback from all inquiries during all stages of the process